MuddyStock

Orders typically arrive within 15–17 business days under normal circumstances. Please note that shipping times may vary depending on your country and region. Delivery timeframes may also be affected by factors such as customs clearance, local carrier delays, or peak seasons

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

No — we refund directly to your original payment method or bank account. No store credit, no vouchers. We believe your money is yours, and it should come back to you — not be locked into our store.

Yes! We offer a 12-hour cancellation window from the time your order is placed. If you wish to cancel, please contact us as soon as possible within this window. Once the 12-hour period has passed, your order may have already been processed or dispatched and cancellation may no longer be possible..

We accept all major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

In most cases, no — we ship using DDP (Delivered Duty Paid), which means all duties and taxes are covered and you won't be charged anything extra upon delivery. However, for certain countries with strict customs regulations, local authorities may still require additional charges. In such cases: 1) We will contact you in advance before dispatching your order to inform you of any potential customs charges. 2) Your order will only be dispatched after your confirmation that you agree to pay the applicable duties upon delivery. We believe in full transparency — no surprises at your door.