About Us
Welcome to Muddystock – Where Style Meets Simplicity
Founded by Nayan Bajaj and Manish Janwani, Muddystock is more than just a clothing brand — it's a lifestyle rooted in minimalism, nature-inspired design, and effortless everyday wear. We created Muddystock for people who crave comfort, originality, and a deeper connection with what they wear.
Whether you're walking through dusty trails or urban streets, our collections are designed to keep you grounded, confident, and authentic.
🌱 Our Vision
To craft timeless wardrobe staples inspired by earthy tones, mindful living, and real-world utility — for people who live with intention.
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🧵 Why Muddystock?
Thoughtful Design: Neutral palettes, clean fits, and pieces that work across seasons.
Sustainable Focus: We prioritize eco-conscious materials and responsible production.
Limited Drops: Small-batch collections to ensure exclusivity and top-notch quality.
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🤝 Our Promise
Muddystock is built on the belief that less is more — fewer distractions, more clarity. Every piece tells a story of simplicity, strength, and style. When you wear Muddystock, you’re joining a movement that values meaning over mass production.
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🧑💼 Meet the Founders
Nayan Bajaj and Manish Janwani are lifelong friends with a shared passion for fashion, nature, and entrepreneurship. Their mission with Muddystock is to redefine everyday style with purpose and personality — from the fabric to the fit, everything is curated with care.
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Have a question or want to collaborate?
📧 Email: info@muddystock.com
📱 Instagram: MuddyStock
Let’s walk the muddy road together — one clean look at a time
ORDERS
How do I place an order?
Browse our collection, select the size and quantity, and click Add to Cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation via email.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your package's journey.
Can I modify or cancel my order after placing it?
Yes! We offer a 12-hour cancellation and modification window from the time your order is placed.
If you wish to cancel or modify your order, please contact us as soon as possible within this window. Once the 12-hour period has passed, your order may have already been processed or dispatched and cancellation and modification may no longer be possible.
What should I do if I received a wrong or damaged item?
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the item, and we'll resolve it for you promptly.
Will I receive an order confirmation?
Yes — an order confirmation email is sent immediately after your purchase. If you don't see it, please check your spam/junk folder.
SHIPPING & DELIVERY
What countries do you ship to?
We ship worldwide, covering almost every corner of the globe!
To check if we deliver to your location, simply:
- Add a product to your cart
- Proceed to checkout
- Enter your shipping address — delivery availability and shipping options will be shown instantly.
How long does shipping take?
Orders typically arrive within 15–17 business days under normal circumstances. Please note that shipping times may vary depending on your country and region.
Delivery timeframes may also be affected by factors such as customs clearance, local carrier delays, or peak seasons.
Do you ship internationally?
Yes, we ship to more than 180 countries worldwide. International shipping times vary by destination.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. Free shipping may be available on orders above 80$ — check our current promotions.
Do you offer express shipping?
We offer standard shipping only.
Do you offer free shipping?
Yes! We offer free shipping on orders of $80 or above. We also occasionally run promotions with free shipping and no minimum order value — subscribe to our emails to stay updated on the latest offers and sales.
Please note: Free shipping is available for selected countries only. To check if your country is eligible, simply add products worth $80 or more to your cart, proceed to checkout, and enter your address — eligibility will be shown automatically.
Do I have to pay any taxes or customs duty upon delivery?
In most cases, no — we ship using DDP (Delivered Duty Paid), which means all duties and taxes are covered and you won't be charged anything extra upon delivery.
However, for certain countries with strict customs regulations, local authorities may still require additional charges. In such cases:
- We will contact you in advance before dispatching your order to inform you of any potential customs charges.
- Your order will only be dispatched after your confirmation that you agree to pay the applicable duties upon delivery.
We believe in full transparency — no surprises at your door.
PAYMENTS
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and many more.
Can I pay in my local currency?
Yes! We support multiple payment options at checkout to make it easy for you, wherever you are:
- PayPal – Pay securely using your PayPal balance or linked card in your preferred currency.
- Pay in USD (Powered by Razorpay) – Pay in US Dollars via our secure Razorpay integration.
- Pay in USD or other currencies (Powered by PayGlocal) – For international customers who prefer to pay in their local or preferred currency.
Simply select the option that works best for you at checkout.
Is it safe to enter my payment details on your store?
Absolutely. Our store is secured with SSL encryption and all payments are processed through secure payment gateways — your details are never stored on our end.
Why was my payment declined?
Payment declines can happen due to incorrect card details, insufficient funds, or your bank blocking international transactions. Please double-check your details or contact your bank. You can also try an alternative payment method.
PRODUCT QUALITY & FIT
Are your products true to size?
Yes — every product page includes a Size Guide to help you choose the best fit. If you need help, our support team is happy to assist you.
Do you sell second-hand or pre-owned articles?
No, we do not sell second-hand items
What if the product is defective?
We stand by our quality. If your item arrives damaged, contact us within 7 days of delivery with photos. We’ll resolve it with a replacement or refund as per our return policy.
How do I find the right size?
Each product has a detailed size guide on its product page. We recommend measuring yourself and comparing with the size chart before ordering for the best fit.
What materials are your products made from?
We use premium quality fabrics across our range — fabric composition is listed on each individual product page for full transparency.
How do I care for my garments to maintain quality?
Always follow the care label instructions on each garment. Generally, we recommend cold machine washing, inside out, and air drying to preserve color and fabric quality.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with tags intact to be eligible for a return
How do I request a return?
To initiate a return, please contact us directly, and our team will guide you through the process.
Do you give refunds as store credit or vouchers?
No — we refund directly to your original payment method or bank account. No store credit, no vouchers.
We believe your money is yours, and it should come back to you — not be locked into our store.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
CUSTOMER SUPPORT
How can I contact your customer support team?
You can reach us via the contact form on our website or by emailing us directly. We're always happy to help!
What is your contact information?
You can contact customer service by sending a mail on muddystock@gmail.com/ info@muddystock.com
How quickly will I receive a reply from your team?
We typically respond to all queries within24 hours.Our team is always here to help — just reach out and we'll get back to you as soon as possible.
What are your customer support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM IST. We're closed on Sundays and public holidays.
What information should I include when contacting support?
Please include your order number, full name, and a clear description of your issue so we can resolve it as quickly as possible.
GIVEAWAYS
How do I participate in a giveaway?
Follow the instructions posted on our social media pages for each giveaway. Entry requirements vary but typically include following our account, liking the post, and tagging a friend.
How are giveaway winners selected?
Winners are selected randomly and fairly from all valid entries. The selection process is conducted after the giveaway closing date.
How will I know if I've won a giveaway?
If you're a winner, we will contact you directly via email. Winners are also announced on our website, so keep an eye out!
Make sure your email address is correct when entering any giveaway so we can reach you without any issues.
Is the giveaway open internationally?
Most of our giveaways are open internationally unless stated otherwise in the giveaway post. Check individual giveaway terms for eligibility details.
What happens if a winner doesn't respond?
If a winner doesn't respond within 72 hours of being contacted, we reserve the right to select an alternative winner.
Will I have to pay any shipping charges for a giveaway prize?
Absolutely not — giveaway prizes are completely free, no hidden charges, no shipping fees.
We will also never ask for your address — we'll ship your prize directly to the address used in your last order with us.
Can I exchange my giveaway reward for cash?
No — giveaway rewards cannot be exchanged for cash or any monetary equivalent, and they are non-transferable
Will you accept any returns or exchanges for giveaway prizes?
No — giveaway prizes are final and are not eligible for returns or exchanges.
Discounts & Sale
Do you have active discount codes or promotions?
Yes! Get 10% off your first order simply by signing up. Your exclusive discount code will be revealed immediately after you complete the sign-up.
We also run seasonal sales and limited-time offers — subscribe to our emails to never miss a deal.
How do I apply a discount code?
Enter your discount code at checkout in the "Discount code" field and click Apply. The discount will be reflected in your order total before payment
Can I use multiple discount codes on one order
Only one discount code can be applied per order. However, automatic discounts may apply on top of your code where eligible.
Where can I find your latest sale and offers?
Subscribe to our emails to get early access to sales, exclusive offers, and new arrivals straight to your inbox.
Do discount codes expire?
Yes, most discount codes have an expiry date. Make sure to use your code before it expires — check the terms shared with the code for validity details.
Can I use a discount code on sale items?
Discount codes are generally not applicable on already discounted or sale items unless stated otherwise in the offer terms.