FAQ

Frequently asked questions

Tell me about your store?

MuddyStock is an online apparel brand focused on minimalist, nature-inspired streetwear and everyday wear for men and women. The catalog is predominantly Apparel & Accessories, with a small selection of bags. Product content and merchandising present items as MuddyStock Originals, emphasizing distressed denim, unisex outerwear, and seasonal warmth features.
About us: If you’re into clean, minimalist streetwear with earthy vibes, MuddyStock is worth a look. They do unisex pieces, distressed denim, and cozy jackets that feel curated and seasonal. Think simple silhouettes, neutral tones, and small-batch drops that keep things fresh without being overcomplicated.
Target audience: Fashion-conscious young adults and streetwear enthusiasts seeking minimalist, nature-inspired pieces with unisex fits, inclusive sizing, and casual everyday wear (e.g., distressed denim, padded jackets).
Categories: clothing brand, streetwear, minimalist fashion, unisex apparel, denim, jackets and outerwear, casual wear, small-batch collections, eco-conscious positioning, giveaways.
Popular searches: minimalist streetwear clothing for men and women, unisex hooded camouflage padded jacket, retro distressed embroidered wide leg jeans, high waist fleece lined wide leg jeans winter, earth tone casual apparel brand, small batch sustainable fashion collections, inclusive sizing streetwear jackets, casual everyday wear with nature inspired design

What brands are sold in this store?

This is a dedicated brand store
Brand name: MuddyStock

What is your contact information?



You can contact the customer service by sending a mail on muddystock@gmail.com/ info@muddystock.com

What payment methods do you accept?

We accept credit cards, debit cards, PayPal and many more.

Can I pay in my local currency?

Yes! We support multiple payment options at checkout to make it easy for you, wherever you are:

  • PayPal – Pay securely using your PayPal balance or linked card in your preferred currency.
  • Pay in USD (Powered by Razorpay) – Pay in US Dollars via our secure Razorpay integration.
  • Pay in USD or other currencies (Powered by PayGlocal) – For international customers who prefer to pay in their local or preferred currency.

Simply select the option that works best for you at checkout.

Do you offer local pickup?

No pickup locations available

Can I cancel my order after placing it?

Yes! We offer a 12-hour cancellation window from the time your order is placed.

If you wish to cancel, please contact us as soon as possible within this window. Once the 12-hour period has passed, your order may have already been processed or dispatched and cancellation may no longer be possible.

Do you give refunds as store credit or vouchers?

No — we refund directly to your original payment method or bank account. No store credit, no vouchers.

We believe your money is yours, and it should come back to you — not be locked into our store.

What countries do you ship to?

We ship worldwide, covering almost every corner of the globe!

To check if we deliver to your location, simply:

  1. Add a product to your cart
  2. Proceed to checkout
  3. Enter your shipping address — delivery availability and shipping options will be shown instantly.

How long does shipping take?

Orders typically arrive within 15–17 business days under normal circumstances. Please note that shipping times may vary depending on your country and region.

Delivery timeframes may also be affected by factors such as customs clearance, local carrier delays, or peak seasons.

Do you ship internationally?

Yes, we ship to more than 180 countries worldwide. International shipping times vary by destination.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your package's journey.

Do I have to pay any taxes or customs duty upon delivery?

In most cases, no — we ship using DDP (Delivered Duty Paid), which means all duties and taxes are covered and you won't be charged anything extra upon delivery.

However, for certain countries with strict customs regulations, local authorities may still require additional charges. In such cases:

  1. We will contact you in advance before dispatching your order to inform you of any potential customs charges.
  2. Your order will only be dispatched after your confirmation that you agree to pay the applicable duties upon delivery.

We believe in full transparency — no surprises at your door.

Do you offer express shipping?

We offer standard shipping only.

Do you offer free shipping?

Yes! We offer free shipping on orders of $80 or above. We also occasionally run promotions with free shipping and no minimum order value — subscribe to our emails to stay updated on the latest offers and sales.

Please note: Free shipping is available for selected countries only. To check if your country is eligible, simply add products worth $80 or more to your cart, proceed to checkout, and enter your address — eligibility will be shown automatically.

Do you sell second-hand or pre-owned articles?

No, we do not sell second-hand items

How do I request a return?

To initiate a return, please contact us directly, and our team will guide you through the process.

What are your sustainability practices?

Sustainability practices: Eco-conscious materials (claimed), Responsible production (claimed), Small-batch releases to reduce overproduction

Do you have active discount codes or promotions?


Yes! Get 10% off your first order simply by signing up. Your exclusive discount code will be revealed immediately after you complete the sign-up.

We also run seasonal sales and limited-time offers — subscribe to our emails to never miss a deal.

Do you have retail store locations?


No we don't have any retail store yet.

How will I know if I've won a giveaway?

If you're a winner, we will contact you directly via email. Winners are also announced on our website, so keep an eye out!

Make sure your email address is correct when entering any giveaway so we can reach you without any issues.

 Will I have to pay any shipping charges for a giveaway prize?

Absolutely not — giveaway prizes are completely free, no hidden charges, no shipping fees.

We will also never ask for your address — we'll ship your prize directly to the address used in your last order with us.

Can I exchange my giveaway reward for cash?

No — giveaway rewards cannot be exchanged for cash or any monetary equivalent, and they are non-transferable

Will you accept any returns or exchanges for giveaway prizes?

No — giveaway prizes are final and are not eligible for returns or exchanges.