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MuddyStock Return & Refund Policy

At MuddyStock customer satisfaction is our top priority. We want you to be happy with your purchase, and we’ve created the following policy to make returns and refunds as easy as possible.

1. Return Policy

• Eligibility for Returns:
  We accept returns within 7days of the original purchase date. Items must be in their original condition, unused, and with all tags and packaging intact. Certain products, such as non-returnable products, e.g., perishable items,, are not eligible for return. 

• Note- Return will only initiated for the products which are damaged or missing items . We do not accept returns for personal reasons such as change of mind or preference or size so order after assuring your size

• How to Return:
  To initiate a return, please contact our customer support team at muddystock@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item.

• Return Shipping:
  Customers are responsible for the cost of return shipping unless the item was damaged or defective upon receipt. We recommend using a tracked shipping service to ensure that your return is received.

• Condition of the Item:
  All returned items must be unused, unwashed, and in the same condition as they were received. If an item is returned in damaged or used condition, we reserve the right to reject the return.

2. Refund Policy

• Refund Process:
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

• Partial Refunds:
  In some cases, partial refunds may be granted (if applicable) for items that are returned damaged, opened, or not in their original condition.

• Late or Missing Refunds:
  If you haven’t received a refund yet, first check your bank account or credit card statement. If the refund still isn’t showing, please contact your payment provider, as it may take some time before the refund is posted.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [insert email or phone number]. We will arrange for a return, exchange, or refund as appropriate. Please provide clear photographs of the damage or defect to speed up the process.

5. Non-Refundable Items

• The following items are not eligible for return or refund

  • Sale or clearance items

  • Personalized products

  • You can contact us for any doubt about the product if its eligible for return or refund.

6. Contact Us

If you have any questions regarding our return or refund policy, please feel free to contact our customer service team at muddystock@gmail.com